Terms and Conditions

TERMS, CONDITIONs & SERVICE AGREEMENT

Concierge Service Inclusions

Welcome to The HMO Property Co. This page outlines the full process, pricing, and terms of our award-winning Concierge service — designed to deliver a high-yield, cashflow-positive property investment experience

Step 1: GETTING MARKET READY- This is the most important step!

You’re under no obligation to use our recommended professionals, but we highly recommend them. They’ve helped hundreds of clients get finance-ready and structured the right way.

Commitment Fee – $5,000 inc GST

To get started, we charge a $5,000 engagement/commitment fee. This ensures you’re serious and ready to move forward.

We’re very protective of our broker’s time — They are some of the best in the country and only work with pre-qualified clients. This fee helps us filter time-wasters and give our real clients priority access.

Finance & Structure Setup Process

Once the commitment fee is paid, we connect you with our finance specialist to assess your borrowing power and serviceability and provide you with a BIA (Broker Indicative approval)

Invoice for Remaining Concierge Fee

Once your broker confirms you’re ready to proceed with a deal, we issue the final invoice of $25,000 inclusive of GST for the full Concierge Service.

Structure Setup Process

If eligible and payment has been made, we will introduce you to our accountant to set up the correct trust structure for asset protection and tax efficiency.

LOE Issued in Trust Name

Once your structure is in place, we return those details to the broker who issues your Letter of Eligibility (LOE) in the trust name.

Step 2: Research & Due Diligence

We source off-market or exclusive opportunities based on your criteria.
You receive full cashflow forecasts, estimated construction costs, and expected room rental rates.
When an opportunity is approved, you’ll place a $1,000–$10,000 deposit (Also the land is subject to finance and is refundable if the condition has not been satisfied)

Step 3: Deal Finalisation

We negotiate and submit your Offer & Acceptance (O&A).
We manage the Preparation of Plans Agreement (PPA) with the builder.
You pay $5,000 direct to the builder to initiate the drafting and build contract process (this forms part of your build cost).
We submit your full contract to the bank for 60-day finance approval.
A commercial valuation (~$3,000–$3,500) is arranged and payable to the bank.

Step 4: Construction Management

You’re added to our Monday.com construction portal for full visibility of project milestones.
We manage all approvals and hold the builder accountable.
Your portal is updated every two weeks until completion.

Pricing Breakdown:

Item	Amount	Payable To
Concierge Service (Total)	$25,000 inc GST	HMO Property Co
– Commitment Fee (Upfront)	$5,000 inc GST	HMO Property Co
– Remaining Balance	$20,000	HMO Property Co
Trust Setup	$2,500 – $3,500	Accountant
Land Deposit	$5,000 – $10,000	Land Agent
PPA to Builder	$5,000	Builder
Commercial Valuation	$3,000 – $3,500	Direct to Bank
Development Application	$1,500 – $2,500	Local Council

Service Commencement & Refunds

Service begins upon receipt of the $5,000 commitment fee.
If you choose not to continue before we secure an opportunity for you, we will refund your payment, Less any Stripe processing fees. To avoid Stripe fee’s you can pay by direct transfer into our bank account.
This covers both the $5,000 commitment fee and the $25,000
We’re confident in what we deliver, so if you decide not to move ahead before we lock in your opportunity, you get your money back.

Agreement Acknowledgment

By signing the agreement and paying the commitment fee, you:

Authorise The HMO Property Co to commence services
Acknowledge all terms and pricing
Commit to progressing through our high-performance property investment process
By signing this agreement, you consent to The HMO Property Co using images and videos of your property for marketing purposes, including social media, website, and promotional materials.

$5,000 Money-Back Guarantee

We offer a $5,000 Money-Back Guarantee when you join our HMO Financial Freedom Blueprint Program. If you complete the planning process and finance cannot be secured, your $5,000 deposit will be refunded in full *minus any Stripe fees.

Rental Guarantee

We guarantee to lease your HMO rooms quickly, provided the agreed pricing strategy is followed.

If a room remains vacant after 4 weeks at Blueprint pricing, we will pay the owner 75% of the Blueprint weekly room rate until the room is filled.

2.1 Guarantee Period

Starts when the property is Market Ready (furnished, cleaned, photographed, and advertised).
Ends once all rooms are filled for the first time.
Does not restart for future vacancies.

2.2 Blueprint Pricing

Applies only if rooms are advertised at or below the Financial Freedom Blueprint rate.
If the owner lists above the Blueprint rate, the guarantee is immediately void.
Once void, it cannot be reinstated.

2.3 Compensation

Paid at 75% of the Blueprint weekly room rate per vacant room.
Calculated daily, paid monthly in arrears.
Ends when the room is leased or guarantee is voided.

2.4 Exclusions (Guarantee Does Not Apply If…)

Owner advertises above the Blueprint rate.
Owner delays (furniture, approvals, access).
Tenant delays (postponed or cancelled move-in).
Market shocks or regulatory changes outside our control.
Third-party delays (council, developer, utilities).
Property not compliant or fit for occupation.
Owner rejects applicants who meet standard criteria.
Owner fails to meet financial obligations.

2.5 Owner Responsibilities

Approve leasing documentation within 5 business days.
Keep the property clean, furnished, and available.
Accept tenants who meet screening standards.
Remain up to date with all payments.

2.6 Limitations

Applies only to the property under the signed Concierge Service Agreement.
Non-transferable.
Liability limited to compensation outlined in 2.3.

12-Month Build Time Guarantee

At HMO Property Co, we guarantee your new HMO property will be completed within 12 months from slab pour to PCI (Practical Completion Inspection).

If we don’t deliver, we’ll pay you $166.67 per day for every day the build goes over — up to $25,000 per property.

3.1 Guarantee Period

Starts: official slab pour date (confirmed by builder).
Ends: PCI date.
PCI must be reached within 365 working days.
From day 366 onward, compensation of $166.67/day applies.

3.2 Compensation

Paid at $166.67/day (capped at $25,000).
Paid monthly in arrears once delays are verified.
Ends when PCI is achieved or the cap is reached.

3.3 What Qualifies as PCI

The build is deemed complete when:

PCI has been conducted;
all required certificates (occupancy or equivalent) are issued.

3.4 Exclusions (Guarantee Does Not Apply If…)

Extreme weather or natural disasters.
Government restrictions or shutdowns.
Labour or material shortages outside builder’s control.
Utility or council delays.
Developer delays in title release or civil works.
Finance delays caused by banks, valuers, or client.
Client variations or design changes.
Client failure to approve documents or provide access.

3.5 Client Responsibilities

Engage builder through our Concierge Service.
Approve plans, documents, and variations within 5 business days.
Ensure finance, valuations, and payments are on time.
Provide timely site access.

3.6 Limitations

Guarantee applies only to the property tied to a Concierge Service Agreement.
Cannot be transferred or reused.
Maximum liability limited to compensation outlined in 1.2.

Our Commitment

At HMO Property Co, we deliver high-yielding HMO investments on time and on budget, filled with tenants, and backed by financial certainty.

Book Your Onboarding Call Now!

DESIGNED & DEVELOPED BY KRISTEN BERTOLINI DESIGNS