TERMS, CONDITIONs & SERVICE AGREEMENT

Concierge Service – Packages, Process & Terms

Welcome to The HMO Property Co

This page outlines the packages, full process, pricing, and terms of our award-winning Concierge Service — built to deliver high-yield, hands-free, cashflow-positive HMO property investments.

 

Choose Your Investment Package

We offer three clear pathways to financial freedom. Each package includes our full-service Concierge delivery, with savings built in as you commit to multiple HMOs.

PackageHMO InclusionsTotal Investment (inc. GST)Notes
Fast Track Freedom1x HMO$24,975One clear outcome with full Concierge support
Wealth Builder3x HMOs$49,975Save $24,950 compared to buying individually
Legacy Builder5x HMOs$74,975Save $49,900 compared to buying individually

All packages are one-off payments and include lifetime access (no expiry or time limits).

Payment Terms

  • Your selected package fee is payable upfront to commence services.

  • In some cases, a part-payment arrangement may be accepted to begin planning and finance setup.

  • Regardless of payment type, your investment is protected under our refund policy below.

 

Refund Policy

We offer a 100% Money-Back Guarantee.

If you complete the planning process and are unable or choose not to proceed before securing a property, we will refund any amount paid (full or partial), less any Stripe or card processing fees.

To avoid fees, we recommend payment via direct bank transfer.

This policy applies to all three packages: Fast Track Freedom, Wealth Builder, and Legacy Builder.

 

Our 4-Step Concierge Process

 

Step 1: Getting Market Ready

This stage ensures you’re set up correctly before purchasing any HMO.

Once your initial package payment is received, we begin:

  • Connecting you with our finance specialist to assess borrowing capacity and serviceability

  • Providing a Broker Indicative Approval (BIA)

  • Introducing our accountant (if required) to set up the correct trust or structure

  • Coordinating your Letter of Eligibility (LOE) issued in the entity’s name

 

Step 2: Research & Due Diligence

We source off-market and exclusive HMO opportunities based on your investment criteria. You’ll receive:

  • Cashflow forecasts

  • Estimated construction and fit-out costs

  • Expected room rental yields

Once you approve an opportunity, a $1,000–$10,000 deposit is placed on the land (fully refundable if finance conditions are not met).

 

Step 3: Deal Finalisation

We manage the entire deal process, including:

  • Submitting Offer & Acceptance (O&A)

  • Managing the Preparation of Plans Agreement (PPA) with the builder

  • Initiating drafting and build contracts (typically $5,000 paid directly to builder)

  • Submitting to your lender for finance approval (60-day terms)

  • Coordinating a commercial valuation (approx. $3,000–$3,500)

 

Step 4: Construction Management

You’ll be added to our Monday.com construction portal for full project visibility. We provide:

  • Fortnightly updates

  • Builder accountability

  • Timeline and milestone tracking

  • Handover and tenanting transition

 

Additional Third-Party Costs

These are external and paid directly to the relevant professionals (costs per property):

ItemEstimated CostPayable To
Trust Setup (if required)$2,500–$3,500Accountant
Land Deposit$5,000–$10,000Land Agent
PPA to Builder$5,000Builder
Commercial Valuation$3,000–$3,500Direct to Bank
Development Application$1,500–$2,500Local Council

 

Agreement Acknowledgment

By selecting a package and making your payment, you:

  • Authorise The HMO Property Co to commence services

  • Accept the package pricing and inclusions

  • Agree to the structured process outlined above

  • Consent to HMO Property Co using images and/or videos of your completed property for marketing and promotional purposes

We offer a 100% Money-Back Guarantee.
If you decide not to proceed after completing the planning process — or if finance cannot be secured — any amount paid (part or full) will be refunded in full.
Stripe or card fees may apply. For fee-free refunds, we recommend paying by bank transfer.

We guarantee to lease your HMO rooms quickly, provided the agreed pricing strategy is followed.

If a room remains vacant after 4 weeks at Blueprint pricing, we will pay the owner 75% of the Blueprint weekly room rate until the room is filled.

2.1 Guarantee Period

  • Starts when the property is Market Ready (furnished, cleaned, photographed, and advertised).
  • Ends once all rooms are filled for the first time.
  • Does not restart for future vacancies.

2.2 Blueprint Pricing

  • Applies only if rooms are advertised at or below the Financial Freedom Blueprint rate.
  • If the owner lists above the Blueprint rate, the guarantee is immediately void.
  • Once void, it cannot be reinstated.

2.3 Compensation

  • Paid at 75% of the Blueprint weekly room rate per vacant room.
  • Calculated daily, paid monthly in arrears.
  • Ends when the room is leased or guarantee is voided.

2.4 Exclusions (Guarantee Does Not Apply If…)

  • Owner advertises above the Blueprint rate.
  • Owner delays (furniture, approvals, access).
  • Tenant delays (postponed or cancelled move-in).
  • Market shocks or regulatory changes outside our control.
  • Third-party delays (council, developer, utilities).
  • Property not compliant or fit for occupation.
  • Owner rejects applicants who meet standard criteria.
  • Owner fails to meet financial obligations.

2.5 Owner Responsibilities

  • Approve leasing documentation within 5 business days.
  • Keep the property clean, furnished, and available.
  • Accept tenants who meet screening standards.
  • Remain up to date with all payments.

2.6 Limitations

  • Applies only to the property under the signed Concierge Service Agreement.
  • Non-transferable.
  • Liability limited to compensation outlined in 2.3.

At HMO Property Co, we guarantee your new HMO property will be completed within 12 months from slab pour to PCI (Practical Completion Inspection).

If we don’t deliver, we’ll pay you $166.67 per day for every day the build goes over — up to $20,000 per property.

3.1 Guarantee Period

  • Starts: official slab pour date (confirmed by builder).
  • Ends: PCI date.
  • PCI must be reached within 365 working days.
  • From day 366 onward, compensation of $166.67/day applies.

3.2 Compensation

  • Paid at $166.67/day (capped at $25,000).
  • Paid monthly in arrears once delays are verified.
  • Ends when PCI is achieved or the cap is reached.

3.3 What Qualifies as PCI

The build is deemed complete when:

  • PCI has been conducted;
  • all required certificates (occupancy or equivalent) are issued.

3.4 Exclusions (Guarantee Does Not Apply If…)

  • Extreme weather or natural disasters.
  • Government restrictions or shutdowns.
  • Labour or material shortages outside builder’s control.
  • Utility or council delays.
  • Developer delays in title release or civil works.
  • Finance delays caused by banks, valuers, or client.
  • Client variations or design changes.
  • Client failure to approve documents or provide access.

3.5 Client Responsibilities

  • Engage builder through our Concierge Service.
  • Approve plans, documents, and variations within 5 business days.
  • Ensure finance, valuations, and payments are on time.
  • Provide timely site access.

3.6 Limitations

  • Guarantee applies only to the property tied to a Concierge Service Agreement.
  • Cannot be transferred or reused.
  • Maximum liability limited to compensation outlined in 1.2.

 

Our Commitment

At HMO Property Co, we deliver high-yielding HMO investments on time and on budget, filled with tenants, and backed by financial certainty.

 

Book Your Onboarding Call Now!

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